Making the Complex Simple – A Real Home Network Rescue Story

At Fireytech, our favorite phrase is **“We make the complex simple.”**

So many customers call us in frustration asking the same question:  
“How do I connect my modem to my router and get all my devices online and working?”

That’s exactly where our on-site computer repair Tulsa technicians shine.

Recently a customer had:
- Cox modem  
- Vonage VOIP phone adapter  
- Wireless router  
- Roku streaming device  
- Multiple computers, phones, and tablets  

Cox wouldn’t help past the modem. The customer could get internet when plugged directly into the modem, but nothing worked through the router—not even the Vonage phone. They had already spent hours trying themselves and had another company out who also failed.

Our technician arrived, diagnosed the exact connection order and configuration issues, and had **everything online and talking to each other in under an hour**.

While we were there, we noticed something important: the wireless network had **no security enabled**—anyone nearby could connect and use (or abuse) their internet.

We set up a strong WPA3 password, tested every device (phones, tablets, Roku, computers), and even checked the router’s connected-device list to confirm only authorized devices were present.

We also made sure the Vonage adapter was configured correctly so both home phones had clear dial tone again.

The best moment? Showing the customer everything working perfectly and explaining (in plain English) how all the pieces fit together. We took photos and detailed notes for their file so any future visit will be even faster.

That look of relief on a customer’s face when their whole digital world just… works? That’s why we love what we do.

If your home network feels impossible, or your devices won’t play nice together, don’t waste another minute pulling your hair out.

Call Fireytech at 918-258-FIRE (3473) or stop by our shop near 91st & Sheridan (8988 South Sheridan Rd, Suite D1, Tulsa, OK 74133).

Our background-checked, logo-wearing, friendly technicians live for turning “HELP!” into “Wow, that was easy!”

We make the complex simple—every time.

#Fireytech #ComputerRepairTulsa #HomeNetwork #TulsaIT #CallFire

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