A customer brought in her HP desktop with a maddening problem: Windows would sometimes refuse to boot, sometimes load to the desktop and then freeze, and even when it did load—she couldn’t browse the internet. If the screen timed out to sleep? Forget it—no waking up.
Our techs love a challenge.
We started with the usual suspects:
- Booted to Safe Mode with Networking → everything worked perfectly
- Ran restore points and virus scans → a few minor hits, cleaned them, rebooted → still freezing in normal mode
Time to look at hardware.
Memory tests showed both sticks failing… together.
Remove one stick → passes.
Remove the other → passes.
Put both back in original slots → fails again.
Head-scratcher? Absolutely.
Then the light-bulb moment: we swapped the sticks between slots.
Same two sticks, just reversed positions → memory tests passed with flying colors.
Rebooted to normal Windows → no more freezing, internet worked perfectly, and the computer woke from sleep like it should.
We ran extended burn-in stress tests, installed all pending Windows updates, and finished our full post-repair checklist. Zero issues.
Sometimes the fix isn’t a bad component—it’s a finicky motherboard slot or contact issue that only shows up in one specific configuration.
That’s the beauty (and the challenge) of real-world computer repair Tulsa: not every problem follows the textbook, but our techs never give up until it’s truly fixed.
If your computer is acting strange and no one else can figure it out, bring it to Fireytech near 91st & Sheridan (8988 South Sheridan Rd, Suite D1, Tulsa, OK 74133) or call us for on-site service at 918-258-FIRE (3473).
We turn head-scratchers into happy endings—every day.
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