Fireytech provides in-shop computer repair, onsite computer & networking services, as well as remote managed services for companies and residential customers. We are the highest rated computer repair company in Tulsa and we pride ourselves on excellence in customer service as well as excellence in quality solutions.
This position is for a SHOP / ONSITE TECH. This is NOT AN ENTRY LEVEL POSITION. This job requires a mature, well-rounded individual with the ability to multi task and understand the entire picture and not just the problem at hand.
The best candidate will demonstrate excellence & past job experience in the following areas:
– Highest quality customer service
– Ability to relate to customers in a non-technical manner
– Organizational skills
– Thorough and clear repair notes throughout the repair process
– Keeping customers informed at every step of the repair process
– Ability to quickly and effectively find accurate repair solutions
– Ability to disassemble any laptop or desktop component and reassemble to look and feel like originally designed
– Ability to handle a queue of 15-25 computers at any one time in an organized and effective manner
– Ability to diagnose and repair any Windows operating system issue
– Ability to diagnose and repair any Windows based PC hardware issue
– Ability to work effectively in a team setting as well as independently
What is a typical day like? We have a database which shows each open ticket and the order in which the computer came in. We work repairs in the order they arrived. We can have 20-30 computers in queue and 8 repairs going at the same time. You will be expected to methodically work your way through the active repairs, make notes on each ticket as it progresses, keep customers up to date on their repairs, and ensure the repairs are complete and thorough. You will look at the system as a whole and make upgrade recommendations based on what would improve the performance of their equipment.
You will be the responsible party for the entire repair process. You will ensure that parts are ordered as needed, follow-up on shipments, and create RMA’s for parts that need to be returned in a timely manner.
You will follow company procedures and checklists to ensure that the entire computer has been examined before declaring a repair is complete. When a repair is complete, you’ll update the customer that their equipment is ready for pickup, update their ticket status in the database, and create an invoice for the repair.
You will also be expected to provide onsite service as needed at businesses and homes.
You will also be responsible to provide remote support to our managed services customers.
When a customer comes to pick up their computer, you will ask if they were satisfied with their service and request a review before they leave. You will receive bonus compensation based on reviews and certain service add-ons.
When a customer drops off a computer you will clearly explain repair timeframes, service options, and create a ticket in the database for their equipment.
Hours: You will be expected to be available for work from 8am – 6pm M-F and work 10-2 every other Saturday.
Compensation: You will be paid a base hourly wage plus bonuses for meeting customer service quality metrics, following company procedures, getting reviews, and for service add-ons.
We do not offer medical or retirement benefits at this time.
We are closed all major federal holidays and Sundays.
To apply: Fill out the short form at the bottom of our careers page: https://fireytech.com/careers/